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Visitor FAQ

Quick answers for people using the chat widget — not site owners configuring the bot.

The chat will not answer

Why?
The site owner may have run out of message credits, or the bot is still indexing documents.

What you can do:
Contact the site owner or support email listed on their website. You cannot buy DocsChat credits yourself.

«Insufficient message credits» or similar

This means the site owner must upgrade the plan or enable auto top-up in the admin billing page. Visitors see a friendly error; fixing it is on the site owner.

Attachments do not work

File upload requires the Hobby plan or higher on the owner's account. On Free plan, use text questions only.

No option to talk to a person

Transfer to an agent needs:

  1. Standard plan or higher
  2. A connected helpdesk integration (Zendesk, etc.)
  3. Transfer to agent enabled in admin settings

If any of these is missing, only the bot is available.

Answers look wrong

Use the source links under the reply to check the original document. Report mistakes to the site owner — they can update docs and retrain the bot.

Language

The widget language is set by the site owner. Marketing site supports English and Russian paths (/en, /ru).

More help